This three day course provides the groundwork for the ITIL® Foundation certificate in IT Service Management. Certification validates that the student has gained the knowledge of the ITIL® terms, structure and basic concepts and has comprehended the core principles of ITIL® best practices.

Course Objectives

Includes all the processes, terms and concepts from ITIL® V2 and V3 with a focus on the functions and processes in each stage of the Service Lifecycle. At the end of the course the student will be able to understand:

• Service Management as a practice
• The Service Lifecycle stages
• The key principles and models of IT Service Management
• Key terms and definitions
• How the Service Management process contributes to the Services Lifecycle
• The role, objectives and organizational structures of functional areas
• The relationships of the processes

Modules

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

Course Includes

• 3 days in-class consultant-led instruction
• Course Manual, ITIL® Reference Handbook, mock exam
• 1-hour proctored ITIL® Foundations Certification exam
• 30 Days complimentary access to B Wyze ITIL Lite on-line eLearning ITIL® primer

Location:

The Enterprise Centre
1550 Enterprise Road
Suite 305, Mississauga, ON