Today’s support organizations are taking advantage of alternative solutions when providing support to their customers. These solutions include remote workforces providing support to customers in a “VIRTUAL Support Center”. Are support organizations equipped with best practices for VIRTUAL Support? Can they execute and deliver world class support using a remote workforce model?

Join us for a 4 hour workshop created for organizations seeking to design, and deploy a VIRTUAL Support Center for the support organization!

Target Audience: IT Director, Service Manager, and Team Leader looking to gain deeper insight into the complexities of remote workforces in support

Topics Include

• Business case justification for a VIRTUAL Support Center
• Security & Compliance best practices for VIRTUAL Support Professionals
• Best Practice service delivery review for VIRTUAL Support Professionals
• HR practices for VIRTUAL Support Professionals in organizations
• Sample Performance Management Reports for the VIRTUAL Support Center
• Tools and technology review for VIRTUAL Support Centers