B Wyze has designed a service improvement methodology to help IT organizations jump-start the implementation of controls and advanced processes to increase business alignment, improve service levels, decrease costs, increase security, and improve audit success. We focus on practical and prescriptive adoption methods, and help clients integrate best practices across the IT enterprise through:

• IT service assessments (people, process, technology)
• Quick-wins and roadmap planning
• Best practice implementation (eg. ITIL)
• Process development and documentation
• Process awareness, education and training
• Staffing support and role analysis

In determining B Wyze’s level of integration to best meet client needs, we offer individual consulting services or end-to-end Service Management improvement solutions. Our consulting methodology is flexibly designed to work in piecemeal or be integrated as an entire plan around four fundamental service areas:

Assessment & Benchmarking
Project Management & Staffing
Implementation & Documentation
Training & Communication Support

Our Difference

What truly differentiates B Wyze in both Help Desk and Service Management consulting is our unique ability to improve clients’ internal performance and create sustainable cultural change through a partnered approach. In meeting this objective, we ensure highly skilled service improvement professionals with years of in-field experience in IT Service Management assessment, implementation and training.

• Partnered Approach
• Assessment/Benchmarking
• Project Mgt./Staffing
• Implementation/Documentation
• Training/Communication