In addition to our calendar of public courses, we offer private on-site training for customers requiring a more customized and thorough approach to IT staff development.

Our expertise spans a variety of IT Support and Service Management training areas, including process best practices, management and business Support skills, team-building, and customer service and communication.

Core Training Streams

• ITIL
• Help Desk
• Customer Service

Additionally, we develop and deliver customized on-site courses for clients seeking to address specific team training requirements in the areas of:

• Time management
• Effective communication
• Prioritization and delegation
• Email and telephone etiquette
• General business and soft skills

On-site Training Benefits

• Tailored content and delivery specific to tackling team challenges
• Significant cost savings compared to open-enrollment courses
• Focused team learning addressing actual team experiences
• Flexible timing and logistics to maximize participation

On-site Training Results

• Enhanced business leadership, Support skills and knowledge
• Refocus on team goals and professional accountabilities
• Improved team alignment, performance and IT Service

• On-Site Training
• Payment and Cancellation