Through close integration with our IT Staffing solutions, we have developed a continuous learning process of current employee performance standards, enabling us to deliver relevant and effective training for IT Support professionals.

With a firsthand understanding of what Help/Service Desk success means, we help customers improve knowledge and enhance skills for improving team productivity and increasing personal accountabilities.

Our training is designed for both Managers and Analysts, offering certified as well as non-certified courses depending on the client environment. Each training program offers a modern learning blend of interpersonal skills, process awareness, business knowledge and management best practices.

Our Help/Service Desk courses assist Managers and Analysts with:

• Aligning today’s Support framework with the business
• Managing a high performance, metric-based team
• Leveraging tools and technology appropriately
• Demonstrating the business value of Support

Courses:
Certified Help Desk Manager
Excellence in Service Delivery

Analysts

• Aligning analyst’s role with today’s IT Service framework
• Proactive problem-solving and dealing with difficult customers
• Effective two-way communication and documentation practices
• Creating a motivated attitude committed to making a difference

Courses:
Certified Help Desk Professional
Exceeding Expectations for Support

With a practical approach to IT training, our instructors take a hands-on approach to learning, motivating and aligning students with our industry’s current IT Service Model. Through an interactive learning methodology reinforced by in-class application and workplace takeaways, each student is able to practically transfer their learning back to the office.

• On-Site Training
• Payment and Cancellation