The importance of positive customer interactions and appropriately handling a variety of personalities has become central in effectively supporting enterprise technology use.

As the single point of contact for internal and external customers, the role of IT Service and Support has moved far beyond simply technical expertise into a new service realm where emotional intelligence and interpersonal empathy are key ingredients for successful staff.

Designed for IT Support and Call Centre environments, our customer service programs provide contemporary skills for frontline support staff as well as managers overseeing customer service.

Built on today’s client-centric service philosophy, our approach to Customer Service training accurately defines the current customer reality and maps tactics in work management, communication and leadership for delivering outstanding service.

Learning Outcomes:

• A practical framework for delivering to modern service expectations
• A renewed appreciation of the business importance of quality service
• Techniques for dealing with IT service challenges and problems
• Best practices for applying outstanding service everyday

View course outline: Delivering Knock-Your-Socks-Off Service

• On-Site Training
• Payment and Cancellation