The project management and staffing phase integrates the necessary leadership, management and accountability for planning a successful Help/Service Desk improvement program. This stage establishes the project framework and resources required to implement the agreed upon roadmap and prioritized quick-wins.

Based on the assessment, this phase outlines key deliverables and solidifies a project plan that defines the:

• Scope and budget
• Timelines and scheduling
• Leadership and accountability
• Resource selection and allocation
• Communication and team management
• Milestones, measurement and reporting

In developing the right project team, we provide the appropriate combination of project management capability, proven consulting expertise, business acumen and effective communication to ensure continuity and seamless integration with existing operations.

Through our experienced IT Staffing practice and proven recruitment process, we engage top industry consultants and seasoned management professionals to meet and stand accountable for all project priorities.

From the outset, we instill a collaborative project management process that effectively meets client requirements and creates sustainable enterprise change.

• Partnered Approach
• Assessment/Benchmarking
• Project Mgt./Staffing
• Implementation/Documentation
• Training/Communication