B Wyze is an active host and sponsor of industry events for IT Support & Service Management leaders and professionals. As a catalyst for business innovation and continuous learning, we host and support engaging leadership forums for:
- Sharing best practices and in-the-trenches experience
- Learning about industry trends and current issues
- Gaining new ideas and improving performance
- Networking and career development
- Collaborating with colleagues
B Wyze continues to collaborate with our customers, partners and staff members in the development of though-leading IT industry events. Our goal is to establish trust and partnership with IT leaders through the sponsorship, facilitation and delivery of these events.
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January 27, 2009 01:30 PM - 02:00 PM EST
FREE Webinar: ITIL Service Catalog – Bridging the Gap Between IT & the Business
The release of ITIL v3 has put a spotlight on the Service Catalog as a key tool for aligning IT with the business. In an age where IT governance is under the microscope, the Service Catalog can help to provide governance, justify your budget and act as a communication vehicle to the business. Key Topics of this Session •Defining the Service Catalog •How the Service Catalog Benefits IT •The Service Catalog Tool Kit (Software, Documentation etc.) •How to Get Started and Ensure Success •Getting Buy-In and Overcoming Barriers Speaker: John Towsley TO REGISTER PLEASE EMAIL: info@bwyze.com or call Christie Chuakay at 1-888-418-4230 x244Location: Online Webinar
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February 17, 2009 01:30 PM - 02:00 PM EST
FREE WEBINAR: TBA
TBA Speaker: Michael Jagdeo TO REGISTER PLEASE EMAIL: info@bwyze.com or call 1-888-418-4230 x244Location: Online Webinar
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March 10, 2009 01:30 PM - 02:00 PM EST
FREE WEBINAR: Gaining A Service Delivery Advantage
Many service and support organizations are challenged to reduce costs now given the current economic conditions. Having the tools and knowledge to effectively service your customers while reducing costs is critical to your survival. Join us for a half and hour webinar to discuss the VIRTUAL Support Model and how your organization can begin to recognize the benefits. We will review the current industry trends regarding Virtual Support, current challenges facing support organization in relation to the Virtual Support Center, and how organizations can establish roadmap to success. This session will include key tips in how to develop a business case for Virtual Support, and an integrated Virtual Support Center with your current support model. Speaker: Tim Dewey, President of VIRTUAL Support Options TO REGISTER PLEASE EMAIL: info@bwyze.com or call Christie Chuakay 1-888-418-4230 x244Location: Online Webinar
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March 31, 2009 01:30 PM - 02:00 PM EST
FREE WEBINAR: How ITIL Can Help To Successfully Deliver A New Service To Your Business
Key Topics of this Session • Understand how the ITIL processes help to initiate low-risk change to the business • Provide a consistent framework for evaluating the service capability and risk profile before a new or changed service is released or deployed • Realize the value of effective service transition using the Service V-model • Ways to ensure that services are managed, operated and supported in accordance with the requirements of the business • How to identify and avoid common pitfalls • Sharing with peers- what is working and what is not working Speaker: Carol Parker TO REGISTER PLEASE EMAIL: info@bwyze.com or call Christie Chuakay at 1-888-418-4230 x244Location: Online Webinar
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April 21, 2009 01:30 PM - 02:00 PM EST
FREE WEBINAR: Getting Started with ITIL
•The Origins of ITIL •ITIL as a Best Practice Framework •The Benefits of ITIL to your organization •Relating processes to the Service Lifecycle Stages of ITIL •Key Terms and Definitions Speaker: John Towsley TO REGISTER PLEASE EMAIL: info@bwyze.com or call Christie Chuakay at 1-888-418-4230 x244Location: Online Webinar
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May 12, 2009 01:30 PM - 02:00 PM EST
The Chicken or the Egg: Which Comes First?
A discussion on Service Operation compared with Service Strategy and Design. This brief discussion - drawn from the ITIL® Intermediate Service Operation course - will focus on the following: -The place of Service Operation in the ITIL® Service Lifecycle -What’s involved in organizing for Service Operation and the ITIL® Service Lifecycle? -Functions -Processes -Common Activities -Technology -Evolution: Don’t expect things to stay the sameLocation: Online Webinar