The Value of an ITSM/ITIL Community

Written by admin on June 18, 2009

My Challenge

 

In April, I was faced with a business challenge.  I’m not talking about a problem; I solve problems every week.  I’m talking about a challenge. 

 

And, like I tend to do with most challenges, I let it marinate in my head, poured over analytics and reports, and talked with people internally.  Not surprisingly, I didn’t come up with a clear plan on how I was going to handle this challenge.  I needed a fresh, expert-laden pair of eyes.

 

 

My Breakthrough

 

So, after about a month, I decided to give my buddy Andrew a call.  He’s an expert in the area that I needed help in.  Not too surprisingly, after a 30-minute chat with him over the phone, I had a clear plan of action.

 

 

The Value of Community

 

For me, the value of a community is not in the pamphlets that are shared, the blogs that are referenced, nor the presentations I can download.  The value of a community is in the interaction that I get with the members, the questions I can get answered, the new perspectives I get, the schemas that I break through.  I had a challenge, I contacted Andrew, and I got my solution.

 

By being a good networking citizen, I reciprocate by helping out my contacts in any way that I can.  In fact, I helped Andrew get a job at B Wyze 2 years ago…perhaps that’s why he didn’t charge me $300.00 for his time!

 

 

Are Challenges Keeping You up at Night?  Join the MSTI Club and Stop Worrying

 

I quietly started a Linkedin community for ITSM enthusiasts called the, “MSTI Club”.  The purpose of the community is to foster dialogue, create relationships, and promote ITSM for people like us across the globe. 

 

I personally moderate the group to make sure that zero advertising occurs.  Well-intentioned Linkedin groups have been bombarded by sales messaging, which I personally cannot stand (I’d use stronger wording but I’m sure you get my point).

 

Most members are at a Director-level or above (however, I don’t discriminate based on level).  Current discussions include:

·         Social Media and ITSM

·         Cultural Change and ITSM

·         Do we need to change our approach when it comes to implementing ITIL?

·         Is it necessary to be ITIL certified to implement ITIL best practice processes?

 

If you’re interested in joining the community, please comment below saying, ‘Join’ and I’ll personally send you an invite.

 

Michael Jagdeo (SCM, ITIL v2/v3) has an extensive background as an ITSM/ITIL enthusiast.  He has worked on placements in Singapore, Dubai, London, and across North America.  As Director at B Wyze Solutions, he manages relationships with clients like Johnson & Johnson, Toyota, Maple Leaf Foods, and the Government of Ontario.  Follow him on Twitter!

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