IDC reports growth trend of 4% annually for outsourcing over the next several years in Canada. This trend is fueled by the troublesome global economy and the need for IT organizations to further reduce costs. Organizations though should be viewing outsourcing as a strategic model of support, versus simply a cost reduction exercise.

Effective ways to strategically align outsourcing are VIRTUAL Support Center Models whereby the resources supporting customers are doing so remotely. This provides organizations with the ability to partner with outsourcers who can provide a range of talent, at a competitive rate. Additionally, the IDC reports that turnover has historically been a killer in the war on talent. The VIRTUAL Support Center can reduce churn in an otherwise high turnover business.

Outsourcers such as VIRTUAL Support Options can provide a balanced and strategically sourced model for companies looking to reduce costs, but maintain and increase service levels. And because traditional “brick and mortar” outsourcers are limited in their technology options and fixed costs, their ability to remain flexible and adapt to changing technologies for support is limited. As the proliferation of mobile computing continues the requirements for remote support and comparable models of support interaction will increase. VIRTUAL Support Centers can provide organizations with a range of flexibility in service delivery models that may not have today.

Related Posts

• April 22, 2009: Performance Management Of Virtual Support Professionals
• March 31, 2009: B Wyze Holdings Inc Acquires Virtual Support Options Offering Onshore Virtual Support Teams
• October 1, 2008: The Virtual Support Centre: Innovative and Strategically Balanced Support
• September 22, 2008: VIRTUAL Support Options, LLC announces Strategic Partnership with B Wyze, Inc.
• August 25, 2008: Virtual Support Management Workshop