Imagine 500 IT professionals at a Help Desk Institute conference. Do you visualize nerds on parade? Let me try to alter perceptions. There was a pretty well rounded group - pragmatic leaders and operational folks. We met 75 of them and they all bought B Wyze’s ITIL Foundation course online.What did we like about the conference? All booths were the same size and format - it was a great equalizer for both large and small companies. We had a great location so our traffic was good, but there were more people on the first day than the second. My colleague Christie Chuakay and I worked hard to attract as many people as we could to the booth.

HDI members seem to be slower on the uptake of ITIL than others (like those who belong to the itSMF). Some very large companies for example haven’t even started walking the ITIL walk which I found quite surprising.

Below is a video that I took of our booth (with my webcam) I had a technical issue with a lack of volume, but you can get the picture.

BWyze at HDI Service Management Conference Miami